Mirvac Retail is the market leader in creating value for our customers. We do this by working collaboratively to deliver bold and innovative retail experiences across our portfolio of bespoke urban assets. We currently have a new and exciting opportunity for Casual Customer Service Assistants to join our team at Rhodes Waterside Shopping Centre.
As a Customer Service Assistant, you will be the face of the Centre and communicate comprehensive information and knowledge about the Centre?s offers and events. Moreover, you will utilise your passion for helping others to deliver exceptionally memorable and rewarding experiences to our Retailers, our Customers and our Communities.
Responsibilities of the Customer Service Assistant include but are not limited to; customer, retailer and contractor enquiries, complaints handling, managing the process for lost property and mobility equipment, assisting security with any requests, emergency procedures, marketing support and updating registers for reporting.
The ideal candidate will possess:
Experience in the retail or customer service industries in a high volume, customer facing role
Strong time management skills
Be proactive and self-motivated
Positive friendly attitude
Ability to work as part of a team but also independently
IT proficiency e.g. Microsoft Office package.
Please note this is a casual role requiring weekend and evening work. We?re looking for someone with a lot of flexibility, potentially to work 2-4 days a week casually. Must be available to work weekdays, weekends, Thursday evenings and public holidays.